Terms and Conditions | HWC Coffee
Terms and Conditions

HWC Coffee Retail Purchase & HWC E-commerce Terms and Conditions

  1. Introduction
  2. Welcome to HWC Coffee! Before making a purchase, we kindly request that you carefully read and understand these Terms and Conditions. By making a purchase from HWC Coffee (In-store or through HWC Coffee Website or APP), you agree to be bound by these terms.
  3. Orders and Payment
    1. 2.1. Order Confirmation: Upon placing an order, you will receive an order confirmation via email. This confirmation serves as acknowledgement that we have received your order.
      2.2. Pricing: Prices for our coffee products are as listed on our website or in-store at the time of purchase. We reserve the right to adjust prices without prior notice.
      2.3. Payment: We accept various payment methods, including credit/debit cards, e-wallets, authorized payment gateways, and cash (for in-store purchases). Payment must be made in full at the time of purchase.
  4. Shipping and Delivery
    1. 3.1. Shipping: We offer shipping options, and you will be provided with estimated delivery times when you place an order. Delivery charges, if applicable, will be clearly stated during the checkout process.
      3.2. Delivery Delays: While we strive to meet delivery timelines, we are not responsible for delays caused by unforeseen events, such as weather conditions, transportation issues, or other circumstances beyond our control.
  5. Returns and Refunds
    1. 4.1. Returns: We want you to be satisfied with your purchase. If you receive a damaged or incorrect item, please contact us within 3 days of receiving your order, and we will guide you through the return process.
      4.2. Refunds: Refunds will be issued in accordance with our return policy and may be subject to a processing fee.
  6. Cancellations
    1. 5.1. Order Cancellations: You may cancel your order before it is shipped or prepared for pickup. Please contact our customer service team to request a cancellation.
  7. Events Beyond Our Control
    1. 6.1. Force Majeure: HWC Coffee shall not be liable for any failure to perform its obligations under these terms if such failure is due to events beyond our control, including but not limited to acts of nature, strikes, pandemics, or government actions.
  8. Privacy
    1. 7.1. Privacy Policy: Your personal information will be handled in accordance with our Privacy Policy, which can be found on our website.
  9. Amendments
    1. 8.1. Changes to Terms: HWC Coffee reserves the right to modify or amend these Terms and Conditions at any time. Changes will be effective upon posting on our website.

Vouchers / Promotion Terms and Conditions

  1. Promotion Overview
    1. 1.1. This promotion is offered by [HWC COFFEE], hereinafter referred to as "the Company." By participating in this promotion, you agree to the following terms and conditions. Please read them carefully.
  2. Price, whichever is Higher
    1. 2.1. In cases where multiple discounts or promotions are applicable to the same product or service, the customer will be entitled to the higher of the available discounts. The price applied to the purchase will be the one that provides the customer with the greatest discount.
  3. Voucher and E-Voucher Terms
    1. 3.1. Voucher and e-voucher (electronic voucher) usage is subject to these terms and conditions.
      3.2. Vouchers and e-vouchers can only be redeemed for eligible products or services as specified by the Company.
      3.3. Vouchers and e-vouchers cannot be redeemed for cash or used for any purpose other than their intended use.
      3.4. The voucher can only be redeemed at HWC COFFEE Direct Brand Stores, excluding partner stores. This excludes stores with which HWC COFFEE collaborates with other brands.
  4. E-Voucher Redemption in-App
    1. 4.1. E-vouchers can be redeemed exclusively through the Company's official mobile application (the "App").
      4.2. To redeem an e-voucher in-app, customers must follow the redemption instructions provided in the App.
      4.3. E-voucher redemption is subject to availability and any restrictions set by the Company.
  5. Expiry Date
    1. 5.1. Each voucher or e-voucher may have an expiry date specified on it. Expired vouchers or e-vouchers will not be accepted or honoured.
  6. Limitations and Restrictions
    1. 6.1. Vouchers and e-vouchers may be subject to limitations and restrictions as specified by the Company. These may include usage limitations, product restrictions, and redemption restrictions.
  7. Discretion and Amendments
    1. 7.1. The Company reserves the right to amend or cancel any vouchers, e-vouchers, or this promotion at its sole discretion without prior notice.
      7.2. The Company reserves the right to refuse or discontinue the use of vouchers, e-vouchers, or participation in the promotion if it suspects fraudulent or unauthorized activity.

By participating in this promotion, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you have any questions or concerns, please contact our customer support.

Competition, Giveaway, and Prize Draw Rules

  1. Introduction
  2. Rules apply to all website and social media promotions.
    Entry as directed on our platforms.
    Not sponsored by or affiliated with Facebook, Instagram, LinkedIn, or any other social network.
  3. Eligibility and Entry
  4. Open to real persons, at least 18 years old, residing in Malaysia.
    Not open to our employees or their relatives.
    Social media entrants must 'like' our page.
    Max one entry per person.
  5. Winners and Prizes
  6. Prize details on our platforms.
    Winners are notified by email, WhatsApp, or social media within 30 days.
    Winner contact attempts for 14 days.
    No cash or transferable prizes.
    Subject to availability; we may substitute with an equivalent value.

HWC Coffee Hunter Subscription Terms

  1. Pricing: Coffee Hunter Subscription starts at RM9.90/Monthly; RM14.90 for one time purchase.
  2. All prices shown are subject to 6% SST.
  3. Subscription fee: RM9.90 Monthly
    1. New subscribers who sign up between the 1st and the 21st of the month, the subscriber will be charged a subscription fee of RM9.90 for that month, and the plan will be valid for 45 days. The second subscription fee will be charged to the same month , also at RM9.90, between 15th to 25th, and this fee will cover the following month.
    2. Subscription must be continuous for at least 3 Months.
  4. Billing Cycle: Subsequent monthly charges of RM9.90 begin on the 15th of each month.
  5. Vouchers: (E-voucher in HWC Coffee APP)
    1. Subscribers receive ONE (1) complimentary beverage voucher upon subscription and can redeem HWC handcrafted beverages worth RM14.90 (WM) and RM15.90 (EM).
    2. Subscribers receive TWENTY (20) pieces of 15% OFF Vouchers for any handcrafted beverages.
    3. Subscribers receive TEN (10) pieces of 20% OFF Vouchers for any handcrafted beverages.
    4. Subscribers receive TEN (10) pieces of 10% OFF Vouchers for all refreshments.
    5. Subscribers receive TEN (10) pieces of HWC Delivery Vouchers up to RM3 each.
    6. Subscribers receive TEN (10) pieces of 10% OFF Vouchers for LTO drinks, Gift Box and Merchandise.
  6. RM14.90 One time subscription valid for 30 days from the date of subscribe.
  7. Redemption: Redeemable at HWC Coffee Brand Stores for handcrafted drinks or refreshments (excluding bottled and seasonal drinks).
  8. Only ONE voucher can be used per order.
  9. Upsize and add-on options are available.
  10. Any additional customization and size upgrades or alternatives that do not come as standard will be charged for the add-ons.
  11. Usage: Valid for Dine-In & Take-Away & HWC Delivery on all days, including Public Holidays.
  12. Promotion Exclusions: Not valid with other ongoing promotions or discounts.
  13. Membership: Subscribers become HWC Coffee members and may receive personalized communications.
  14. One Subscription per Number: One mobile number is limited to one subscription.
  15. Voucher Use: HWC Coffee reserves the right to reject forged or expired vouchers
  16. Payment Handling: All payment gateway operations are handled by SUBPLACE & Third Parties Payment Gateway.
  17. Monthly Subscription: Monthly subscriptions are subject to recurring charges until cancelled.
    1. Automatic Renewal: Subscriptions are automatically renewed each month until cancelled.
    2. Non-Refundable: Charged amounts are non-refundable.
    3. Changes: HWC Coffee Malaysia may change terms and conditions without prior notice.
    4. Cancellation can be made via HWC Coffee Website or HWC Coffee APP.
  18. HWC reserves ALL RIGHTS to change the terms and conditions without prior notice.

If you have any request in relation to the abovementioned rights and/or for any inquiry in respect of your personal Information and/or Data, please contact us:

Phone: 012-5118575

Email: hello.hwc@palaterium.com